Shipping policy
Generally, we will send the items as soon as possible once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
We ship anywhere in the world, so delivery times will depend on your country of residence. Not all of our merchandise ships from the same location such as the United States, Europe, China, Australia, etc. It may take anywhere from 7-14 business days on average. This is highly dependent on the customs and import process in your country.
Shipping Methods and Delivery Times
Shipping Methods: ePacket, EMS, USPS
Delivery Times:
- EMS: Usually takes up to 40 working days (not including holidays and weekends)
- ePacket: Usually takes 7-40 working days (not including holidays and weekends)
- USPS: Usually takes 1-5 working days (not including holidays and weekends)
Note: Sometimes delivery may be delayed by uncontrollable factors like customs, flights, weather, etc. Please be patient and you will receive your parcel.
Shipping FAQ
Is Shipping Included in the Prices?
Yes, ✈️ Free shipping on all US orders above $50.
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address. Once it is shipped, we cannot change the address. Contact Customer Service immediately at info@decorquintessence.com.
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel. Once it is shipped, we cannot cancel it for you. Contact Customer Service at info@decorquintessence.com.